Mystery Shopping
We are right where we should be!
How do we do it?
YOUR CUSTOMERS EXPECT HIGH-QUALITY SERVICE—NO MATTER WHERE OR THROUGH WHICH CHANNEL THEY INTERACT WITH YOUR COMPANY. YOU CAN’T BE EVERYWHERE, BUT WE CAN!
Our solutions are recognized both in the domestic and international markets because they uncover the behavioral and operational practices directly responsible for customer satisfaction, loyalty, and revenue growth.We show you how your customers perceive your company and what kind of experience they gain: through the eyes of our experienced mystery shoppers, we accurately measure your customer service processes and protocol adherence.
Uncover untapped business opportunities and strengthen customer loyalty! With our Mystery Shopping Programs, we reveal your company’s strengths and highlight areas for improvement.
HOW CAN OUR MYSTERY SHOPPING PROGRAM CONTRIBUTE TO PROFITABILITY?
- Measures the effectiveness of training programs
- Identifies top-performing employees
- Efficiently evaluates transaction times
- Provides an independent, third-party perspective on the environment and employees’ physical appearance
- Determines whether the service is delivered as expected
- Identifies areas where additional training is needed
- Highlights practical barriers to sales
- Helps improve employee training and development programs
- Detects and resolves problems
- Provides positive reinforcement for top performers
- Develops and evaluates employee incentive programs
OUR MYSTERY SHOPPING PROGRAMS UTILIZE THE FOLLOWING TOOL:
- Customer experience visit (CX Visit)
- In-person mystery shopping (Mystery Shopping)
- Telephone mystery shopping (Mystery Calling)
- Email mystery shopping (Mystery E-mailing)
- Testing new-generation digital channels (Chat, Facebook, Instagram, etc.)
- Mystery guest evaluations for hotels, restaurants, wellness centers, sports, cultural venues, and events (Mystery Guest)
- Testing inquiry handling (Mystery Lead)
- Voice-recorded tests (Voice Recorded Mystery Shopping)
- Mystery shopping with video recording (Video Mystery Shopping)
- Revealed testing (Open Control Shopping)
- B2B Mystery Shopping
Do you have a question?
Let's talk!Do you have a question? Let's talk!
Contact us at any of the details below, we are at your service.