From Customers to
Brand Champions
With Us, It’s a Journey of Trust
Make every segment of your business transparent and improve it with us! Mystery shopping, market research, audits, UX analysis, training, and instant feedback – we provide everything you need for happy customers and success.
Introduction
We turn customers into fans and companies into customer experience champions!
The ClientFirst team is dedicated to excellence in service. We help you understand, improve your processes, and maximize the potential of your customer relationships. Market research, feedback collection, mystery shopping, UX analysis, training—everything you need to ensure your customers are not just satisfied but truly engaged.
For nearly 25 years, we have been helping companies become more customer-centric and, in turn, increase their business success. We don’t just measure service quality; we provide concrete, practical recommendations for improvement, ensuring your customers keep coming back in the long run.
We believe that enhancing customer experience is not a luxury but a competitive advantage. That’s why we support our partners with the most advanced methods and tools, using data-driven analysis, testing, and training to ensure that every customer interaction delivers the best possible experience.
Let’s work together to ensure your business not only responds to customer needs but also anticipates them! Click to learn more about how we can help.
Get to know us!
How We Help You
Achieve Your Goals
Mystery Shopping
With our mystery shopping, you get an accurate picture of your customer service and sales processes.
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Customer Satisfaction Measurement
We help you regularly measure customer satisfaction, so you can identify areas for improvement on time and increase the number of repeat customers.
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Customer Experience Development
Enhance the customer experience to increase satisfaction, reduce complaints, and ensure sustainable growth.
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Benchmark Programs
Compare your performance with the industry leaders and identify best practices for growth.
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Audits
Discover your company’s strengths and areas for improvement to optimize your processes and increase efficiency.
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Market Research
Gain in-depth market, customer, and competitor insights with reliable research methods for better decision-making.
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Trainings
Our training programs help improve your customer service and sales processes for better business results.
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We are proud,
to be their choice
In the course of our collaborations so far, the consulting company contributed with mystery shopping programmes and developments to increase the loyalty and satisfaction of our customers, thus strengthening our market position. Their dedicated, dynamic work and outstanding professional skills are unique. With their help the performance of Provident Financial Zrt. in customer service has been considered among the best in Hungary for several years now. Its professionals are prepared, flexible, they instantly react to any upcoming questions and the quality of their customer service is exemplary, serving a worthy reference for our partners. I boldly and whole-heartedly recommend the services of Clientfirst Consulting Kft. to any and all companies that treat customer relations as a particularly important area.
László Sulyok (Customer Experience Manager - Provident Financial Zrt.)
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András Farkas (Retail Sales Manager - MOL)
Through the Excellent Service Program, we were able to get an idea of the areas in which we still need to improve, as well as show what we are capable of. Based on the feedback, the program helps us to develop our processes even further, thereby achieving an increase in customer satisfaction. We proudly talk about our first and second place on our website designed for costumer communication, plus it’s heart-warming to look at the certificates when in our office. This further strengthens the feeling that we love what we do and are good at it
Gyöngyi Hortobágyi (Head of Commercial Projects - Philip Morris)
