About
Get know Us!
Make every segment of your business transparent and improve it with us! Mystery shopping, market research, audits, UX analysis, training, and instant feedback – we provide everything you need for happy customers and success.
Our mission is to contribute to the business success of our clients by helping them understand the factors influencing customer loyalty and strengthen their customers' loyalty.
Since its establishment in 2002, ClientFirst Consulting Ltd. has been dedicated to developing businesses' customer service culture.
We offer comprehensive customer and employee surveys, helping our clients understand the external and internal drivers of satisfaction and engagement, ultimately contributing to achieving outstanding business results.
By understanding the real opinions and expectations of customers and employees, we uncover gaps in customer service while keeping both customer and employee loyalty intact in the long run. We apply the best techniques, which we continually develop.
KEY ACTIVITIES:
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Mystery Shopping Programs
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Customer Satisfaction and Engagement Measurement
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Customer Feedback
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Brand Audit
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Customer Experience Management
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Developments, Training Programs
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Employee Programs
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Market Research
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Contact Center
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Analytical Services
These areas comprehensively cover the key aspects of customer service development. Therefore, our company is not just a business specializing in mystery shopping but a leadership consulting firm specializing in customer relationship development. We don’t just measure customer service quality; we also make recommendations for its improvement.
For this complex task, we mobilize a flexible, creative team of professionals with qualifications in sociology, economics, and more.
ClientFirst strives to build its business relationships by collaborating with leading companies in their industry.
Currently, ClientFirst Consulting has thousands of trained, regularly evaluated, and developed mystery shoppers in Hungary.