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the beginning

The founders of ClientFirst Consulting were introduced to the high standards of customer service and service development during a Japanese scholarship in the mid-1990s. This experience shaped their understanding of the Japanese approach, which permeates the actions of both employees and leaders of Japanese companies. The philosophy of continuous, incremental improvement, known as "kaizen," along with expressions like "yorokonde" (with pleasure) and "dou itashimashite" (you're welcome), and gestures such as bowing to greet customers or smiling, represent not only polite words but an entire mindset and approach.

These personal and professional experiences had a lasting impact, and when they founded ClientFirst Consulting Ltd. in 2002, they vowed to work in the spirit of these principles. Over the years, this mindset guided the founders to create the Excellence in Customer Service Program and Award.

Milestones in the life of clientfirst consulting

• 2003: Our company became the first in Hungary to be accepted into the international professional organization for consulting firms using mystery shopping, the Mystery Shopping Providers Association (MSPA), based in the USA.
• 2007: A ClientFirst megrendezte Mystery Shopping Day néven az első e témában rendezett szakmai konferenciát (1st Mystery Shopping Day Hungary 2007: Mystery Shopping: The Barometer of Customer Service).
• 2007: Established a joint venture in Romania and a regional office in Slovakia. Thanks to its European network, the company can manage and implement projects throughout the Central European region.
• 2008: International project on queueing habits.
• 2008: International project on surveying the famous pedestrian streets of the world.
• 2009: 2nd Mystery Shopping Day Hungary: Mystery Shopping: A Compass in a Changing World – Conscious Development Instead of Panic.
• 2009: „The creation of the Excellence in Customer Service Award. Media partner: Economic Radio, Világgazdaság, Mai Piac, professional supporter: Budapest Metropolitan University.
• 2014: Introduction of the Certificate of Customer Service: A quality certification for customer service for companies.
• 2014: Achieved EN ISO 9001:2008 certification.